FAQs
A collection of frequently asked questions
47 articles
- Daily Review Notification Emails
- How do I log into MARA?
- Where can I get help or onboarding resources for MARA?
- How can I delete my account?
- I forgot my password
- How do I contact MARA?
- How do I add or invite a new user to our MARA account?
- What is the maximum number of users I can add?
- I am receiving an error notification
- How do I add or manage users and assign roles?
- Can we assign users to specific properties, and restrict their access?
- How can I change user permissions or transfer account ownership?
- Can I still access MARA after canceling my subscription?
- How do I integrate MARA with Expedia, Booking.com, Tripadvisor, or Google
- Why am I unable to activate the Expedia Integration?
- Why is my Google integration not working?
- Why is my Tripadvisor Integration not active?
- Why are there multiple pending integrations in my account?
- What platforms/review sources can be connected with MARA?
- How can I connect my Airbnb Account to MARA?
- Why are new reviews not appearing immediately in my MARA inbox?
- Why are some of my reviews missing in MARA?
- How does MARA handle deleted reviews?
- Can I reply to reviews directly from MARA or do I have to copy-paste responses?
- Can I respond to old reviews?
- I deleted my response in Booking/Booking rejected the reply: Can I use MARA to reply to the review again in MARA?
- Is it possible to schedule or automate review replies in MARA?
- Can I set up automations for different platforms with different settings?
- Can I set different signatures for different platforms (e.g., Google, Booking, Tripadvisor) when replying?
- Is it possible to customize the brand voice and the style of replies generated by MARA?
- Why is MARA replying to my review in English even though my automation rule has other language settings?
- Can I manually edit or overwrite a draft reply before sending it?
- How can I change the greeting or naming rules for my replies (e.g., using full names or wrong format)?
- Why is the Brand Voice not available for my property ?
- Why are replies I’ve sent via MARA not shown as ‘published’ or not counted in my response rate?
- How is the response rate calculated in MARA?
- Why does my response rate seem low or inaccurate?
- How do I change the reply language in MARA?
- How do I cancel my MARA subscription?
- Where can I find my MARA invoices?
- How can I add more properties to my MARA subscription or onboard a new property?
- How can I generate reports in MARA, and can I export data for use in our BI tools?
- Can I use MARA to send out my survey?
- How can I delete a Competitor?
- What does the "provide Input to customize reply" field below my response do?
- How can I edit a review that has already been published?
- MARA and the EU AI Act