FAQs
A collection of frequently asked questions
43 articles
How do I log into MARA?
Where can I get help or onboarding resources for MARA?
How can I delete my account?
I forgot my password
How do I contact MARA?
How do I add or invite a new user to our MARA account?
What is the maximum number of users I can add?
I am receiving an error notification
How do I add or manage users and assign roles?
Can we assign users to specific properties, and restrict their access?
How can I change user permissions or transfer account ownership?
Can I still access MARA after canceling my subscription?
How do I integrate MARA with Expedia, Booking.com, Tripadvisor, or Google
Why am I unable to activate the Expedia Integration?
Why is my Google integration not working?
Why is my Tripadvisor Integration not active?
Why are there multiple pending integrations in my account?
What platforms/review sources can be connected with MARA?
How can I connect my Airbnb Account to MARA?
Why are new reviews not appearing immediately in my MARA inbox?
Why are some of my reviews missing in MARA?
How does MARA handle deleted reviews?
Can I reply to reviews directly from MARA or do I have to copy-paste responses?
Can I respond to old reviews?
I deleted my response in Booking/Booking rejected the reply: Can I use MARA to reply to the review again in MARA?
Is it possible to schedule or automate review replies in MARA?
Can I set up automations for different platforms with different settings?
Can I set different signatures for different platforms (e.g., Google, Booking, Tripadvisor) when replying?
Is it possible to customize the brand voice and the style of replies generated by MARA?
Why is MARA replying to my review in English even though my automation rule has other language settings?
Can I manually edit or overwrite a draft reply before sending it?
How can I change the greeting or naming rules for my replies (e.g., using full names or wrong format)?
Why is the Brand Voice not available for my property ?
Why are replies I’ve sent via MARA not shown as ‘published’ or not counted in my response rate?
How is the response rate calculated in MARA?
Why does my response rate seem low or inaccurate?
How do I change the reply language in MARA?
How do I cancel my MARA subscription?
Where can I find my MARA invoices?
How can I add more properties to my MARA subscription or onboard a new property?
How can I generate reports in MARA, and can I export data for use in our BI tools?
Can I use MARA to send out my survey?
How can I delete a Competitor?