The "Provide Input to customize reply" field lets you add extra context before MARA generates a reply.
How it works
Use this field to enrich replies with details from your knowledge or past interactions with the guest.
MARA will instantly adapt the generated message based on what you enter.
This helps make responses feel more personal, accurate, and relevant.
Example:
If a guest mentioned they were celebrating a birthday during their stay, you could add “Guest mentioned it’s their birthday” and MARA will weave that into the reply.
Here’s a quick preview of how it works: