How to integrate MARA with Oracle
Important:
To integrate MARA with Oracle your system need to run on Opera Cloud.
Access to the Oracle APIs incurs additional costs, which is why the Integration comes with an additional fee of €20 per property per month.
Integration Steps:
Request access to the Oracle integration via the MARA Support (20€ per property and month)
Once confirmed, go to your Account Settings > Tech Stack Integrations and add Orcale
Enter required details:
Once we have your information, we will initiate a connection request to your environment. 🗒️ We need to do this manually as well in Oracle backend
Your system administrator will receive an email notification from Oracle about a pending request from MARA Solutions.
Please log into the OPERA Cloud Customer Developer Portal.
Find our request and click to review it.
Approve the request and select the specific hotel(s) you authorize us to access.
Afterwards, we will map your Oracle property to your MARA property and activate the integration for you
Once activated, MARA matches your Booking and Expedia reviews, as well as your internal surveys with your guest profiles to enrich data, both in MARA and in Oracle.
Enabled Features
Enriched Guest Data in Oracle
Transform every returning guest check-in into a tailored experience. MARA enriches your reservation with guest preferences derived from reviews and guest surveys.
Automatic reservation updates: When a guest leaves a review or survey response, MARA links it to their Oracle reservation
Guest preferences: MARA adds a note about guest preferences to the guest profile (e.g., the guest prefers soft over hard pillows, enjoys using the spa facilities, or places a high value on cleanliness). These insights help provide a more personalized experience and improve service for returning guests.
Enriched Data & Analytics in MARA
MARA also enriches reviews with PMS data to give you more context about a guest's stay and allow for deeper analytics. For all matched reviews, MARA shows
Additional reservation data in your inbox:
Room Number
Rate
Room Type
Duration of Stay
Additional Analytics Level:
Gain deeper insights into your property with more detailed analysis based on room or rate information. Identify which rooms or rates receive the best and worst ratings - and understand the reasons behind them. Check your Property Overview Screen or click on a topic in your Review Insights for room-level analytics.
Automated service tickets
Knowing the room number, MARA can now automatically generate maintenance and housekeeping tickets (e.g., "A/C broken in room 105"). These can be viewed in the Inbox and are pushed in any integrated ticketing tool automatically.
Learn more about ticketing integrations here.