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PMS Integrations

This article shows how to connect MEWS or Apaleo to MARA and highlights the key benefits of PMS integrations, including personalisation, room insights and automated service tickets. Setup videos are included.

Updated over 3 months ago

You can add PMS Integrations in your MARA account settings.
Connecting your PMS allows MARA to sync guest profiles, reservation data, and operational information with your property.



How to connect your PMS

Below you’ll find short walkthrough videos that show how to set up the integration:

▶️ Video: How to connect MEWS

▶️ Video: How to connect Apaleo


Why you should connect your PMS:

PMS Integrations unlock three powerful capabilities:

1. Seamless, personalized guest experiencesTransform every returning guest check-in into a tailored experience. MARA enriches your PMS data with guest preferences gathered from reviews and surveys, allowing your team to anticipate needs effortlessly.

2. Room-level performance analyticsGain deeper insights into your property with detailed room-level analysis. Identify which rooms receive the best and worst ratings—and understand the reasons behind them.

3. Automated service ticketsMARA automatically generates maintenance and housekeeping tickets (e.g., "A/C broken in room 105"). These can be easily retrieved via our API and integrated directly into your existing ticketing system.

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