How to integrate MARA with Apaleo
Simply activate the MARA x Apelo Integration in your Apaleo Store.
You can view the status of your integration in you MARA Accout Settings.
Once actived, MARA matches your Booking and Expedia reviews, as well as your internal surveys with your Apaleo reservations to enrich data, both in MARA and in Apaleo.
Enabled Features
Enriched Reservation Info in Apaleo
Transform every returning guest check-in into a tailored experience. MARA enriches your reservation with guest preferences derived from reviews and guest surveys.
Here's how it works:
Automatic reservation updates: When a guest leaves a review or survey response, MARA links it to their apaleo reservation.
Enriched Data & Analytics in MARA
MARA also enriches reviews with PMS data to give you more context about a guest's stay and allow for deeper analytics. For all matched reviews, MARA shows
Additional reservation data in your inbox:
Room Number
Rate
Room Type
Duration of Stay
Additional Analytics Level:
Gain deeper insights into your property with more detailed analysis based on room or rate information. Identify which rooms or rates receive the best and worst ratings - and understand the reasons behind them. Check your Property Overview Screen or click on a topic in your Review Insights for room-level analytics.
Automated service tickets
Knowing the room number, MARA can now automatically generate maintenance and housekeeping tickets (e.g., "A/C broken in room 105"). These can be viewed in the Inbox and are pushed in any integrated ticketing tool automatically.
Learn more about ticketing integrations here.