How to integrate MARA with Protel
Simply activate the MARA x Protel Integration in your MARA Accout Settings:
Request your Protel API key
Enter API key in your MARA Account Settings > Tech Stack Integrations
Once activated, MARA matches your Booking and Expedia reviews, as well as your internal surveys with your guest profiles to enrich data, both in MARA and in Protel.
Enabled Features
Enriched Guest Data in Protel:
Transform every returning guest check-in into a tailored experience. MARA enriches your reservation with guest preferences derived from reviews and guest surveys.
Automatic reservation updates: When a guest leaves a review or survey response, MARA links it to their protel reservation
Guest preferences: MARA adds a note about guest preferences to the guest profile (e.g., the guest prefers soft over hard pillows, enjoys using the spa facilities, or places a high value on cleanliness). These insights help provide a more personalized experience and improve service for returning guests.
Enriched Data & Analytics in MARA
MARA also enriches reviews with PMS data to give you more context about a guest's stay and allow for deeper analytics. For all matched reviews, MARA shows
Additional reservation data in your inbox:
Room Number
Rate
Room Type
Duration of Stay
Additional Analytics Level:
Gain deeper insights into your property with more detailed analysis based on room or rate information. Identify which rooms or rates receive the best and worst ratings - and understand the reasons behind them. Check your Property Overview Screen or click on a topic in your Review Insights for room-level analytics.
Automated service tickets
Knowing the room number, MARA can now automatically generate maintenance and housekeeping tickets (e.g., "A/C broken in room 105"). These can be viewed in the Inbox and are pushed in any integrated ticketing tool automatically.
Learn more about ticketing integrations here.