With an active PMS integration (which provides room-level data), MARA's service ticket AI scans your reviews - especially negative ones with a room number attached - and automatically creates service tickets for issues that need attention. The AI decides which reviews warrant a ticket and which don't.
Learn more in this video.
Departments
A ticket can be assigned to maintenance, housekeeping, marketing, or front office. The two most common are maintenance and housekeeping - these are also the ones that can be pushed automatically into a connected ticketing system.
What a ticket contains
A ticket title (e.g. "Sink clogged and slow to drain in room 126")
The relevant guest quote from the review
An AI-recommended action
The assigned department
Where to find them
Tickets appear in your review Inbox next to the relevant review.
Without a ticketing integration
If you haven't connected a ticketing system, tickets are still created and stored in MARA in the background. You can share them by email (e.g. with your maintenance team) or retrieve them via the API. To push housekeeping and maintenance tickets into your existing tools automatically, connect a ticketing integration.