You can choose between two AI versions for your review replies (can be changed anytime):
The MARA AI: follows best practices for review replies, and you can choose between a formal, business casual or casual tone. Per default, we use the MARA AI with a formal tone. Further, you can determine the response length.
Your Brand Voice: If your property already replies to reviews, you can select the Brand Voice. This AI version is automatically trained on your published replies to match your tone and style of writing. You can further manually determine the response length.
If you want to adjust your Brand Voice or add specifics that are not reflected in your previous replies, please contact us at [email protected].