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User Roles and Permissions Overview

Updated over a month ago

There are three different user roles: Account Admin, Property Admin, and Replier which you can manage directly in your account here.
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Overview

Right

Account Admin

Property Admin

Replier

User management
(add, delete & change roles)

✅
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✅
for assigned properties

❌

Subscription management
(e.g., change payment details)
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✅

❌

❌

Add integrations
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✅
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​

✅
for assigned properties

❌

Configure & edit automation rules
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✅
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​

✅
for assigned properties

❌

Create & edit surveys

✅
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✅
for assigned properties

❌

Create & edit review widgets

✅

✅
for assigned properties

❌

Use review Inbox & publish replies

✅
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✅
for assigned properties

✅
for assigned properties

View analytics screens

✅
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✅
for assigned properties

✅
for assigned properties

Ask reviews anything

✅
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✅
for assigned properties

✅
for assigned properties

​​Account Admins

Account Admins have the highest level of access and control over the entire account. They have full access to all properties within the account and see all properties and screens.​
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Property Admins

​Property Admins have administrative rights similar to Account Admins but only for the assigned property. Further, they cannot see the subscription details in their account settings where usage limits (Overage) or payment and billing details can be managed.

Permissions

(limited to their assigned properties)

Restrictions

✅ User management
✅ Create and manage integrations
✅ Configure and edit automation rules
✅ Create and modify surveys

❌ Manage subscription e.g. change payment details

Repliers

Repliers have access to response and analysis features for their assigned properties. But they have several restrictions with regard to Inox and account settings:

Permissions

(limited to their assigned properties)

Restrictions

✅ access and utilize all reply features
✅ access all anayltics features
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❌ Manage users
❌ Manage subscriptions (e.g. change payment details)
❌ Configure integrations
❌ Set up/edit automation rules
❌ Create/edit surveys
❌ Create/edit review widgets

Related Articles
Change User Roles
Adding users
How do I add or manage users and assign roles?
Can we assign users to specific properties, and restrict their access?
Subscription Overview
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