You no longer need to wait for each reply to be generated. Set up Automation rules to boost your efficiency:
Each morning, you'll find drafted responses to new reviews in your inbox. Simply check the pre-generated replies and publish them. Alternatively, let MARA operate on autopilot and automatically publish replies for you (e.g. for positive reviews without text).
Two types of automations rules
Pre-generation (publish the reply manually)
MARA drafts responses for new, unanswered reviews in your inbox. You can then edit the drafts and publish them manually. This means you no longer have to press "generate reply" for each review and wait for it to be written - instead, you can directly start going through the response drafts in your inbox.
Full Automation
MARA generates a response and automatically publishes it for you. This is only possible for platforms with direct integrations (currently Google and Booking). To reach a 100% response rate, you can for instance automate your replies to 4- and 5-star Google reviews without text.
Creating multiple automation rules
You can create as many rules as you wish to perfectly match your needs.
Example: For Hotel A I want pre-generations for all reviews, but for Hotel B I want full automation of positive reviews on Google without text and pre-generation for all other reviews.
This can be done by creating two rules:
Rule 1: Pre-Generation Hotel A & Hotel B
Mode: Response Drafts
Properties: Hotel A, Hotel B
Review Sources: all sources
Revie Type: all reviews
Review stars: 1 - 5 stars
Rule 2: Full Automation Hotel B for Google
Mode: Publish Response Automatically
Properties: Hotel B
Review Sources: Google
Revie Type: reviews without text
Review stars: 4 - 5 stars